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Due to COVID-19, as an essential business we remain open, but will be changing our hours to 9:00 AM - 6:00 PM Monday - Friday and 9:00 AM - 5:00 PM Saturday until further notice. We will also be available via phone, chat, or email.

Our Services Let Our Technicians Help You

Parts & Service

At Johnson Mertz Appliance Center, our customer service doesn’t stop at the purchase or delivery and installation. If service is required in the future, you can rest assured of the same dedication to exceptional assistance. Our specially trained service technicians are readily available to handle your washer, dryer, refrigerator, freezer, oven, range, dishwasher and microwave service needs whether in or out of warranty.

Delivery & Installation

Let the experienced professionals at Johnson Mertz Appliances of Duluth handle your delivery and installation needs once your appliance, or laundry purchase has been made. Our knowledgeable experts will assure that your new products arrive safely and are installed properly so that you can have a worry-free installation experience. The new appliance will be tested to make sure it works correctly and all packing materials will be removed from your home so that you can get back to your day. Any questions or needs you may have will be handled promptly and professionally.

Professional installation is recommended on certain products, and in some cases necessary to ensure warranty protection coverage. Your Johnson Mertz Appliances Customer Service Representative can help you decide which installation options are best for you. And, be sure to ask about possible delivery incentives and/or rebates available in your area.

We offer in town and out of area delivery, as well as installation. We deliver Monday-Friday except for all major holidays. Installations are available on built-in appliances. See store for details.



2020 Delivery and Installation Update

To confirm your installation appointment, please email johnsonmertz@johnsonmertz.net with confirmation of the following questions. This new step is required for OSHA compliance in response to the COVID-19 virus.

1. Has anyone in the house been diagnosed with COVID-19 or has common COVID-19 symptoms, such as fever and dry cough or other respiratory issues?

2. Has anyone in the house come in contact with someone diagnosed with COVID-19, or someone quarantined for suspected COVID-19, over the past 14 days?

3. Has anyone in the house traveled to a location with a diagnosed COVID-19 case or has come in contact with someone who recently traveled to a location with a diagnosed COVID-19 case?